These Terms and Conditions of Trading (‘Agreement’) apply to all online sales between Tate & Darby Limited and our subcontractors (‘us/we/our’) and the Customer (‘you/your’) in relation to all sales of goods and services.
We accept MasterCard, Visa, American Express, Visa Debit and Apple pay.
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order - by email firstname.lastname@example.org or by post using the address given below.
Telephone calls to and from Tate & Darby may be recorded or monitored as part of our efforts to further improve service to our customers. Unless stated otherwise, all calls to Tate & Darby Limited using the number above are charged at your standard rate from a BT landline, Mobile Providers and other Networks may vary.
By placing an order via this website you are making an offer to Tate & Darby to purchase the goods detailed in your order upon the terms described in your order. Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Tate & Darby for the sale of our products will only exist once an order has been accepted and processed. This does not affect your statutory rights.
Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate.
All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery. All orders received and accepted before midday will, subject to availability and where possible, be despatched on the same day for a 2/3 working days delivery. Orders received and accepted after midday will be deemed as received the following day and will be despatched on that day.
You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact email@example.com so that we may investigate and confirm that your order has been placed successfully.
We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
All of our products are handmade, and rugs can vary in size by up to 10cm in width or length from the size shown. Likewise, colours can vary slightly from rug to rug and how they may appear on a computer screen. This is normal and, by placing an order via this website, you confirm your understanding and acceptance of this. If you require a rug of a specific size, please contact us.
We endeavour to display through this website all items in stock. If an item is out of stock please contact us and we can let you know the soonest availability.
If you have any queries, issues or complaints in relation to any products purchased from Tate & Darby Limited, please contact firstname.lastname@example.org.
We are pleased to arrange delivery of your order to an address that is different to your credit or debit card billing address but, if you have not purchased from us before, we may contact you before we process your order to verify that your credit or debit card is not being used fraudulently.
Deliveries to mainland UK addresses are free of charge and we endeavour to make them within five working days (Monday to Friday) using our shipping partner. Deliveries to all international addresses will take longer, but we try to send all orders by the quickest route possible. Please see Shipping & Returns below for more information.
We can not be responsible for items during transit once they leave our premises. Time of delivery is not of the essence in this Agreement. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Tate & Darby Ltd or delay due to any reasonable rescheduling of delivery.
We retain ownership of any products ordered until we have received full payment for such products.
All prices quoted on this website are accurate at the time of publication, are quoted in GBP (pounds sterling). If your order is for delivery within the European Union (EU), all prices charged are inclusive of UK Value Added Tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then no VAT will be charged. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.
If your credit card is lost or stolen and used fraudulently as a direct result of being used to buy from our site before you tell your credit card issuer, we will assume liability for the first £50 of your loss. Your credit card company is under obligation to take responsibility for the rest. If your card is still in your possession and used fraudulently, your credit card issuer is under obligation to take responsibility for your entire loss. We will use reasonable endeavours to work with your credit card company to minimise the hassle for you.
Arrangements that protect you against the fraudulent use of debit cards are different, and you should check with your debit card issuer.
Our performance of any part of a contract with you is subject to variation or cancellation and the grant of an extension of time from any cause arising from an act of God, war, strikes, lock-outs, flood, drought or other cause of any nature whatsoever beyond our control or owing to inability and time to procure materials, labour or any articles at all and you agree to accept increased prices for the products due to any of the aforesaid reasons. In all circumstances time is not of the essence of the contract.
Tate & Darby Limited is a registered data controller in accordance with the Data Protection Act 1998 (‘the Act’). We process your personal data in accordance with the Act.
We understand that many people still worry about submitting personal details on the Internet – especially their credit/debit card numbers. So we’d like to reassure you that any information you provide here will remain safe and secure.
For the purpose of the Contracts (Rights of Third Parties) Act 1999, this Agreement does not and is not intended to give any rights, or any right to enforce any of its provisions, to any person who is not a party to it.